Frequently Asked Questions
General
What products do you offer on your website?
Our website offers a variety of products including cigarettes, vapes, energy drinks, TY toys, Coke, Pepsi and many more.
How can I place an order on your website?
To place an order, simply browse our products, add the desired items to your cart, and proceed to checkout.
You will need to create an account or log in to complete your purchase.
Ordering and Payment
Do I need to pay online when I place an order?
No, you don’t need to pay online. All payments are made in-store when you pick up your order.
How do I pay for my order?
You can pay for your order when you pick it up at our store. We accept cash, credit, and debit cards.
Tax
Do I have to pay sales tax on my purchase?
Yes, sales tax is applicable to all purchases based on the location of the sale.
How is sales tax calculated?
Sales tax is calculated based on the total amount of your purchase and the applicable tax rate for the location of the sale.
What is the sales tax rate?
The sales tax rate for Milwaukee County is 7.9%.
How can I see the sales tax applied to my order?
The sales tax will be displayed during the checkout process before you complete your purchase.
Pickup
How does the pickup process work?
After placing your order online, you will receive a confirmation email with the details. Once your order is
ready, you will receive a notification. You can then come to our store to pick up your order and pay at that time.
Where is your store located?
Our stores are located at WAUWATOSA and WAUKESHA. You can find detailed directions on our Contact Us page.
What are your store hours for pickups?
Our store is open for pickups from 9 am to 5 pm on Monday to Friday. Please make sure to pick up your
order during these hours.
How long do I have to pick up my order?
You have 5 days from the time your order is ready to pick it up.
If you need more time, please contact us.
Product
Are all the products listed on your website available in-store?
Yes, all products listed on our website are available for in-store pickup.
Do you sell age-restricted products like cigarettes and vapes to minors?
No, we strictly adhere to age restrictions and regulations. You must be of legal age to purchase
cigarettes and vapes. Please bring valid ID when picking up these items.
Special Products
Do you offer bulk discounts on beverages?
Yes, we offer bulk purchase discounts on beverages. Please contact us for more details.
Can I pre-order limited edition TY toys on your website?
Yes, we often have pre-order options for limited edition TY toys. Check our website regularly for
updates and availability.
Policies
What is your return policy?
Due to the nature of our products, we do not accept returns on cigarettes, vapes, and beverages.
However, if you have any issues with your order, please contact our customer service team.
Do you offer delivery services?
Currently, we do not offer delivery services. All orders must be picked up in-store.
How can I contact customer service?
You can contact our customer service team via email at oursund3@box5816.bluehost.com or call us at 414-988-0106 during business hours.
